Thank you for shopping at hamile.us. This Shipping Policy outlines our procedures and regulations regarding order processing, shipping and delivery.

  1. Order Processing TimeOrders will be processed within 1 to 3 business days after successful payment.Order processing is conducted Monday to Friday, excluding weekends and legal holidays.Orders placed after 4:00 PM on Friday will be processed on the following Monday.Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and delivery details.Please note that order processing time and logistics transit time are two different concepts.
  2. Delivery DestinationsCurrently, we provide delivery services for customers located in the United States.The scope of deliverable destinations may vary depending on the service coverage area of our cooperating carriers. If you cannot select your region during checkout, it means that delivery is not currently available to that destination.
  3. Estimated Delivery TimeEstimated delivery time varies by destination.United StatesEstimated delivery time: 7–12 business days

The above delivery times are only estimates; actual delivery time may change due to factors such as customs clearance, weather conditions or carrier delays.

  1. Shipping FeesAll our orders enjoy free shipping.We may launch free shipping promotions from time to time. If any such promotion is ongoing, relevant information will be prominently displayed on the checkout page.Once an order has been shipped, any paid shipping fees will not be refunded.
  2. Order TrackingAfter your order is shipped, you will receive a tracking number via email.Updates to tracking information may take 2 to 5 business days, depending on the carrier’s processing speed.
  3. Customs, Duties and TaxesFor international orders, customs duties, taxes or import fees may be incurred in accordance with the laws and regulations of the destination country or region.Such fees are determined by the customs authorities of the destination country and shall be fully borne by the customer.
  4. Delivery Delays or Lost PackagesAlthough we cooperate with trusted logistics service providers, delivery may still be delayed due to the following reasons:Customs inspectionSevere weather conditionsService interruptions by logistics carriersPeak seasonal demand

If your order does not arrive within the estimated time frame, please contact our customer service team for assistance.

  1. Incorrect Shipping AddressCustomers are responsible for providing accurate shipping information during checkout.If an incorrect or incomplete address is provided and the order has been shipped, we may not be able to modify the shipping address.If the package is returned due to incorrect address information, additional shipping fees may be incurred for reshipment.
  2. Contact UsShenzhen Daipangzi Technology Co., Ltd.Phone: +86 13590278907Email: support@hamile.usAddress: Shenzhen Daipangzi Technology Co., Ltd.