Welcome to our store!
At hamile.us, we hope you are fully satisfied with every purchase you make. If you are not completely satisfied with your order after receipt, we are ready to assist you wholeheartedly.
This policy sets out the detailed rules and procedures regarding returns, exchanges and refunds.
- Return PeriodCustomers may apply for a return within 30 days after receiving their order. If more than 30 days have passed since the shipping date, we may not be able to provide a refund or exchange service.
- Return EligibilityTo be eligible for return, items must meet the following requirements:The product must be unused and kept in original condition;The product must be returned in its original packaging;All accessories and included parts must be returned together;A valid proof of purchase or order number must be provided.Items that do not meet the above requirements may not be eligible for a refund.
- Non-Returnable ItemsFor safety and hygiene reasons, the following items are not eligible for return:Used products;Opened or tested products;Items damaged due to improper use;Clearance items or Final Sale products;Gift cards.If you are unsure about your return eligibility, please contact our customer service team.
- Damaged or Incorrect ItemsIf you receive damaged, defective, or incorrectly shipped items, please contact us within 7 days upon delivery.Please provide your order number, product photos, and packaging photos (if available).After verification, we will offer one of the following solutions:Product replacement or full refund.No additional fees will be charged for the above services.
- Exchange ServiceWe currently only offer exchanges under the following conditions:Defective products;Items damaged during transportation;Incorrect items delivered by our mistake.If you wish to exchange for a different style or model, we recommend returning the original item first and placing a new order.
- Return ProcessTo apply for a return, please contact our customer service team via support@hamile.us.Kindly provide your order number and return reason. Our team will send you detailed return instructions and the return address.Please use a trackable shipping method when sending back items.We reserve the right to refuse unauthorized returns without prior approval.
- Return Shipping FeeCustomers are responsible for return shipping costs unless one of the following applies:The product has manufacturing defects;The item was damaged during transit;We shipped the wrong product.Once an order has been dispatched, the original shipping fee is non-refundable.
- RefundAfter we receive and inspect your returned item, we will notify you of the approval or rejection of your refund application.If approved, the refund will be credited back to your original payment method.Refund processing normally takes up to 7 business days.Please note that your bank or payment provider may need additional time to process the refund.
- Contact UsIf you have any questions about returns and refunds, feel free to contact us.
Shenzhen Daipangzi Technology Co., Ltd.
Tel: +86 13590278907
Email: support@hamile.us
Address: Shenzhen Daipangzi Technology Co., Ltd.
Business Hours: Monday to Friday 9:00 AM – 6:00 PM